Customer Experience Assistant - Part-Time

Pay: SGD 1,400–1,700/month (≈21 hrs/week) • Rate: SGD 15.50–18.50/hour
Schedule: Tue, Thu, Fri — 11:00 AM–6:00 PM
Location: 21-20, 79 Anson Road (Tanjong Pagar, CBD)
Start: ASAP • Employment: Part-time employee (CPF applies for SG/PR)

About us

Tailored Jewel is an award-winning online jeweller with an appointment-based sales office in Tanjong Pagar. We design and deliver made-to-order engagement rings, wedding bands, and personal pieces with clear, sincere service.

Why this job

• Calm, appointment-based office — not a busy shop floor.
• No hard selling. Service-first.
• Training with checklists and SOPs so you know exactly what “good” looks like.
• Predictable daytime hours in a professional workspace with pantry (water/tea/coffee).
• Build real client-service and operations skills for your résumé.

What you’ll do

• Client service: welcome booked clients and occasional walk-ins; guide simple design choices; answer basic questions.
• Orders & QC: enter orders; do simple quality checks; pack and prepare for collection; arrange courier pickups when needed.
• Scheduling: run the weekly appointment calendar; send confirmations and reminders so days run smoothly.
• WhatsApp & follow-ups: manage the customer WhatsApp line during working hours; keep chats tidy; follow up with earlier enquiries.
• Collections & after-sales: book collection slots; check items; coordinate simple after-sales (e.g., sizing).
• Events (assist-only, volunteer-first): light set-up/tear-down, greet guests, capture leads; help roster part-time event helpers. (Event hours are usually offset against weekday shifts.)

You’ll succeed if you have

• Education: GCE O-Level / Nitec / A-Level / Diploma or equivalent. Students welcome (can commit Tue/Thu/Fri).
• Language: Good spoken and written English.
• Tech: Basic computer skills (email, Google Sheets/Excel, WhatsApp).
• Traits: Warm, reliable, organised, detail-aware, willing to learn.

Work environment and terms

• Professional sales office with quiet rooms and pantry refreshments.
• Hours: Tue/Thu/Fri 11:00–18:00 (≈21 hrs/week).
• Pay: SGD 1,400–1,700/month based on experience; CPF applies for SG/PR.
• Public Holidays: Closed.
• Leave: Paid annual leave and sick leave pro-rated for part-time under the Employment Act.
• Expenses: Pre-approved event transport/logistics reimbursed at cost with receipts.